Privacy Policy

Last updated: November 10, 2025

1. Information We Collect

Personal Information: When you create an account, we collect your email address, name, and password (encrypted). We may also collect billing information for paid subscriptions.

Usage Data: We collect information about how you use our Service, including:

Messages sent and received
Personas used and conversation topics
Usage patterns and frequency
Device information and browser type
IP address and location data

Conversation Data: We store your chat conversations to provide the Service and improve our AI models. This data is processed securely and used only for Service delivery.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues
Enforce our Terms of Service and usage limits

3. Data Storage and Security

Data Retention: We retain your data according to your subscription plan:

Free Plan: 30 days maximum retention
Pro Plan: 1 year retention
Enterprise Plan: 3 years retention

Security Measures: We implement industry-standard security measures including:

Encryption in transit and at rest
Secure authentication and access controls
Regular security audits and updates
Limited access to personal data on a need-to-know basis

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party services that help us operate our Service (e.g., payment processors, hosting providers)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: When you explicitly consent to sharing

AI Model Training: Your conversations may be used to improve our AI models, but personal identifiers are removed before training.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@confidant.love or through your account settings.

6. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze usage patterns and improve our Service
Provide personalized content and features
Ensure security and prevent fraud

You can control cookie settings through your browser, but disabling cookies may affect Service functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@confidant.love

Data Protection Officer: privacy@confidant.love

Address: [Your Company Address]